By Insurance Desk
A customer of Mutual Benefits Assurance Plc has urged Nigerians to embrace insurance, citing prompt claims settlement and responsive service as key drivers of trust in the sector.
The customer, Abdelhamid Abdelrahman, shared his experience in a testimonial, describing the insurer’s performance as evidence that insurance can work effectively when handled by a reliable provider.
Abdelrahman said he opted for the company’s vehicle insurance based on its reputation and accessibility, noting that proximity to one of its offices in Lagos influenced his decision.
He added that he has maintained a relationship with the insurer for over four years, during which multiple claims were processed efficiently.
“I had doubts initially, but when I made a vehicle claim in 2023, it was handled quickly. Subsequent claims were just as seamless,” he said.
According to him, the experience has strengthened his confidence in the company’s services and reinforced his decision to remain a customer.
“Whenever I have a vehicle, I will continue to subscribe to their packages. Their response to enquiries and feedback is fast, and I have no regrets,” he added.
Abdelrahman also encouraged Nigerians who remain sceptical about insurance to reconsider their stance, noting that timely claims settlement plays a crucial role in building confidence.
“Many people believe insurance does not work in Nigeria, but it does. When claims are handled smoothly, it changes that perception,” he said.
Industry analysts have consistently identified prompt claims settlement as a critical factor in driving adoption and retention in the insurance sector.
They noted that efficient claims processing not only provides financial relief during unexpected events but also enhances public trust in insurance as a dependable safety net.
According to stakeholders, real customer experiences and transparency in claims handling are essential in addressing long-standing scepticism within the market.
Mutual Benefits said it has continued to prioritise claims settlement as part of its customer service commitment, with regular payouts across life and general insurance segments.
As economic uncertainties persist, experts say insurers that deliver consistent and reliable claims experiences are likely to strengthen customer loyalty and expand market acceptance.