Nigeria’s retail lender, Unity Bank Plc, has launched an upgraded version of its mobile banking platform, Unifi, as part of its ongoing drive to enhance customer experience and strengthen its digital banking proposition.
The latest update, Unifi version 2.3, introduces a range of improved features designed to deliver greater usability, security and convenience for customers. Key enhancements include strengthened security protocols, expanded quick-action functionalities, improved bill payment options, and an upgraded Nigeria Quick Response (NQR) feature that enables faster and more secure QR-code transactions.
The upgrade reflects Unity Bank’s sustained investment in digital and security infrastructure, aimed at protecting customer data, ensuring secure payments and enabling safe, real-time transactions across all digital channels.
Speaking on the upgrade, the Divisional Head, Retail, SME, Digital Banking & Fintech Partnerships at Unity Bank, Adenike Abimbola, said the improvements were driven by continuous evaluation of the platform and customer feedback gathered through ongoing engagement.
“Digital banking has become an integral part of everyday life, particularly for retail customers who expect speed, dependability, convenience and security as standard. With the latest upgrade to Unifi, we are responding directly to these expectations by enhancing functionality, strengthening security and simplifying key payment and transaction journeys,” Abimbola said.
She added that the bank’s objective is to ensure customers can carry out their banking activities seamlessly and confidently, anytime and anywhere, without friction.
“Our goal is to ensure that customers can bank seamlessly, confidently and without disruption. As mobile banking increasingly defines how people interact with financial services, Unifi remains central to our strategy of delivering intuitive, reliable and inclusive digital solutions,” she said.
Abimbola further reaffirmed Unity Bank’s commitment to continuous improvement of its digital platforms in line with evolving customer needs and emerging industry trends, noting that the bank would continue to invest in technology partnerships and platform enhancements to support financial inclusion, drive adoption and improve overall customer experience.
Originally introduced as part of Unity Bank’s strategic push to expand its retail footprint—particularly among young and digitally savvy customers—Unifi has evolved into a core engine of the bank’s retail banking expansion. The platform now plays a critical role in customer acquisition, engagement and the execution of Unity Bank’s broader digital transformation agenda.
The Unifi mobile app is available for download on Android and iOS devices, providing customers with access to a wide range of services, including fund transfers, bill payments, airtime purchases and QR-enabled transactions.