The Managing Director/Chief Executive Officer of Unity Bank Plc, Mr. Ebenezer Kolawole, has emphasized that a service culture built on responsiveness and innovation will define how impactful customer service can be in any organization.
Speaking at the flag-off of Customer Service Week 2025, Mr. Kolawole said:
“Beyond continuously improving how we deliver customer support, the increasing sophistication of our customers has made the Bank focus more on customer experience innovation — with investments in technology, systems, and people that help redefine our customer journey altogether.”
“The Bank’s customer service teams are renowned for their passion, professionalism, and resilience in fulfilling our mission to provide exceptional service to our growing customer base,” Mr. Kolawole added.
Also speaking, the Chief Customer Service Officer, Mrs. Elfrida Igebu, highlighted the importance of recognizing staff who consistently go above and beyond in serving customers.
“This year’s theme reminds us that challenges can always be overcome with the right attitude, teamwork, and a customer-first mindset. Our frontline teams live this every day — at Unity Bank, service excellence isn’t just a goal, it’s our mission,” she said.
Throughout the week, Unity Bank organized nationwide activities to mark the celebration — from customer appreciation sessions, staff recognition awards, and cultural dress days to vibrant branch decorations and digital engagement campaigns.
In previous years, Unity Bank has distinguished itself as one of the first financial institutions to launch a multilingual USSD platform (7799#), and it continues to enhance its Unifi Mobile App to optimize customer experience and promote seamless, convenient banking.
